Eva! You have to know just how valuable this article is! I've been using this framework for a long time, but your way of describing it, combined with your way of visualizing it, has helped me help others through the process. I refer to this article all the time! I know it's been a few years, but thank you for taking the time to put it all together and write it! I'm excited to continue evolving my UX practice and sharing this with my teams!